Chartenya Cleveland

With nearly two decades of experience in the insurance industry, Chartenya Cleveland has made significant professional achievements and impactful contributions to her community.

Prior to her current role as the Director of Underwriting Solutions for The Hanover Insurance Group, Chartenya managed and profitably grew her complex book of business with insurance agents and brokers. She has also led several special initiative projects, including redesigning her division’s recruiting and interview processes and developing a quarterly newsletter with broad enterprise distribution. As a Massachusetts home office leader based in Houston, Chartenya acts as a liaison between the field and home office, focusing on workflow and technology advancements. She has curated her department’s new website, developed a new onboarding training curriculum, and contributed to the enterprise task force on generative AI at The Hanover. Her ability to leverage technology for remote underwriting development has been key to her success.

Chartenya is also dedicated to advancing women in her field and improving her community. She is the development chair for the Women@Hanover Business Resource Group, striving to create a more diverse and inclusive workplace. She leads a committee of eight members on a governance council that serves over 1,400 members.

Additionally, Chartenya is the founding chair of the Houston Chapter of the Association of Professional Insurance Women, a nonprofit organization committed to the career advancement of women in insurance. She helped build and grow a membership of nearly 100 in Texas and serves approximately 2,300 members nationwide. Her programming focuses on education, engagement, connectivity, mentorship, philanthropic efforts, and DEI&B within the insurance industry. Chartenya is also a fellow Class XLII of Leadership Houston, an organization that brings together industry leaders to foster collaboration on projects that improve the quality of life for Houstonians. She led the CORE team in successfully funding, procuring, and installing water-filling stations in underserved communities across Harris County, with support from county judge Lina Hidalgo and each of the county commissioners.

Inspired by her years of community service, Chartenya founded Chayce Jreams, Inc., a nonprofit organization that invests in socially marginalized youth. The organization provides educational support and personal growth opportunities, empowering underprivileged youth to overcome obstacles. Most recently, Chayce Jreams organized a health and wellness fair in an underserved community, offering free health screenings, immunizations, medical insurance enrollment services and more.

Chartenya’s professional success is matched by her servant spirit, making her a true leader in her community.